Cloud Projects
AWS Cloud Resume Web Application:
- This is a custom built serverless full stack website using HTML, JavaScript for view counter, and CSS. Coupled with various AWS Cloud tools such as AWS Lambda for API, DynamoDB, Route53, CloudFront, Certificate Manager, IAM.
- For next steps, setting up CI/CD (GitHub) front-end & using Infrastructure as code(Terraform).
Experience
IS Support Specialist – Alliance One
January 2024 – Present
- Provided and communicated end-user technical desktop support through remote management or in-person.
- Completed over 300 employee support tickets with solutions and well-written documentation, receiving positive feedback.
- Increased productivity by creating Microsoft Windows 10/11 operating system images adhering to company policy.
- Troubleshot hardware and software issues, monitored help desk ticketing systems, and resolved queries.
- Assisted with device setup for phones, desktops, and laptops, and supported network administrators with mapping drives and configuring servers using Cisco Meraki and Oracle.
Consultant Agent – Geek Squad
May 2023 – December 2023
- Assisted in setting up and repairing technology devices for clients.
- Troubleshot issues by listening, asking questions, and taking detailed notes to estimate next steps.
- Charted service queues and provided status updates to clients.
- Utilized a ticketing system to assist clients promptly.
Cashier/Team Lead – Panera Bread
August 2019 – January 2022
- Contributed to boosting customer satisfaction by 10%, reducing complaints, and improving service speed.
- Mentored new hires to develop strong customer service habits and leadership skills.
- Awarded multiple Employee of the Week awards for outstanding customer service.
Education
Bachelor of Science in Computer Information Systems
North Carolina Wesleyan University, Rocky Mount, NC | December 2023
GPA: 3.84 (Major), 3.48 (Cumulative)
Related Coursework:
- Computer Software, Programming Structures (Python), Data Analysis with Python
- Computer Forensics, Database Management Systems, AWS Cloud Practitioner
- Intro to C++ Coding, Computer Hardware, Research Design and Analysis II
- AWS Solutions Architect Course
Certifications and Badges
- Amazon Web Services Cloud Practitioner Certified (AWS)
- Cisco Python Essentials 1 & 2
- Cisco Intro to Data Science
Skills
Bilingual (Spanish & English)
Software Development
Amazon Web Services (AWS)
Python
HTML5
CSS
JavaScript
Git
macOS
API
Visual Studio
Microsoft Office Troubleshooting
Windows
Honors and Activities
- North Carolina Wesleyan University President’s List (2019 - 2023)
- North Carolina Wesleyan University Men’s Soccer (2019 – 2021)
- AC Raleigh Men’s Soccer Team (2022 – Present)